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Sinead Hourigan

Sinead is the Global Head of Customer Experience for Robert Walters, an international recruitment and employment consulting business. This role is the culmination of 18 years as a leader within the business with a long-standing commitment to delivering excellence in customer experience both for external customers and internal colleagues.

Sinead Hourigan hails from Ireland originally and arrived in Australia in 1999 on an unexpected working holiday. After a year in Sydney working for KPMG and EY, she relocated to Brisbane where she entered the recruitment and staffing sector. She has been recruiting in the Australian market since the early 2000’s and led the QLD business for Robert Walters until January 2022, growing a team of highly regarded and talented consultants focused on delivering exceptional outcomes for our valued candidates and clients alike. During her tenure as the leader of the QLD business, Sinead became an active participant in the Recruitment Consulting & Staffing Association (the peak body for the employment services sector in ANZ) and was elected the first female President of the Association in 2017. She is a former CEDA Trustee in QLD, a former board member of the Infrastructure Association of Queensland, a member of the QUT School of Management Business Advisory Group and a member of the QLD Council for the Australian British Chamber of Commerce. Sinead has a long-standing commitment to influencing better diversity outcomes within industry having been a founding member of the Diversity in Infrastructure Steering Committee.

Sinead is married with 2 children and ‘enjoys’ ferrying her children around relentlessly to their sport of choice every weekend and believes in the power of sport to not only build resilience in our next generation but also build and sustain our own communities too.

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